Currently, we are shipping to all countries in Europe and to the US.

Shipping costs depend on the location of the customer and are calculated at the checkout.

Shipping times depend on the location of the customer, but your order should be with you in 3-7 business days. Once the order leaves our warehouse, you will receive an email with a tracking link so you can follow your package.

If your order shipping information is incorrect, please email usa@pawzler.com.

Yes, if the order hasn't left our warehouse yet. Just email usa@pawzler.com.

Once your order leaves our warehouse, you will receive an email with a tracking link so you can follow your package. If you have more questions, you can also email usa@pawzler.com.

We accept credit card payments. You can use PayPal, Visa, MasterCard and all other major debit and credit cards.

Email usa@pawzler.com and we will help you locate the package.

Unused toys can be exchanged 14 days after the order is placed. The order can be exchanged or refunded. If you wish to return your product, email usa@pawzler.com.

In case your product arrives damaged please email usa@pawzler.com. Please attach photos of the damage and we will ship replacements of the damaged parts right away.